Frequently Asked Questions
What types of data does Guava support?
Medical records
Blood tests, doctor visits and appointments, X-rays, MRIs, conditions, medications, procedures, vaccinations, and much more. Records can be entered through the Guava app or website, or imported from your patient portals, PDFs, or CCDA medical documents.
Paper copies of health documents
Guava extracts useful information from your paper documents (via photo or scan) so you don't have to manually enter them, including blood test results, vaccination cards, visit summaries, insurance bills, and more. The Free Plan includes AI extraction for 3 documents. You can upload as many as you want on the free plan, but files beyond that won't be parsed unless you're on Premium.
Fitness device and app metrics
Steps, heart rate, sleep, weight, body fat and composition, glucose, blood pressure, cycle/period, food, workouts, and much more. Supported sources include Fitbit, Garmin, Withings, Oura, Google, Apple, WHOOP, iHealth, MyFitnessPal, Cronometer, and many more.
Daily logging inputs
Symptoms, medication and supplement usage, cycle and pregnancy, mood and energy, activities, weight/height/head-circumference, food, caffeine, alcohol, bowel movements and urination, journaling, lifestyle habits, custom types, and more. You can log in the app or website, or use your voice with
Guava Assistant on Premium.
Is Guava a medical records app or a symptom tracker?
Both, and you can use either one on its own. You don't need to connect a single medical record to use Guava as a daily tracker.
When you log a symptom, you can add severity, time, location on a Body Map, tags, notes, and photos. You can also log meds, mood, energy, sleep, food, your cycle, and custom factors, then look for
correlations between them. If you do add records or connect devices, lab results and wearable data can be included in those correlations too.
Can I log by voice?
Yes. With
Guava Assistant, you can type or speak to log symptoms, medications, and lifestyle factors. Tap the "Ask Guava" bar, select the microphone icon, and say something like "Log a headache with low severity for 5pm" or "Log that I took an ibuprofen at 8 AM."
Everything you log this way feeds into your insights and correlations, and we do not sell your data or use it for AI training. Voice logging with Guava Assistant is included with
Premium.
What can Guava Assistant do?
Guava Assistant helps you log, search, and analyze your health data using text or voice. You can ask questions like "What were my cholesterol levels last year?" or "Is there a correlation between my sleep and migraines?" It can also help you prepare for doctor visits, set reminders, and navigate Guava.
Guava Assistant always cites where its information came from, whether that's your symptom logs, records, wearable data, or another source. Free users get three Assistant questions, and voice logging is included with Premium.
Guava is HIPAA compliant, GDPR compliant, and uses top industry security standards. We do not sell your data or use it for AI training.
Guava Assistant uses generative AI and is not always perfect, so always discuss health decisions with a professional.
Which countries does Guava support?
Guava is available worldwide in 20+ languages on web, iOS, and Android. It is built from the ground up to be useful worldwide, and most features are completely country and language agnostic, including symptom and medication tracking, device syncing, insights, Visit Prep, and sharing.
Guava can read and extract medical information from PDFs and images in any major language (aka the hundreds or thousands of languages understood by state-of-the-art generative AI). You can also upload CCDA documents and medical imaging.
Patient portal connections are available only in the United States, because they rely on recent US laws that empowered patient access. This means portal syncing isn't available in other countries, even if your clinic uses a system we connect to in the US. Outside the US, records can sync automatically if your clinic works with Guava and has a direct EMR connection set up through our
Provider Dashboard. Otherwise, you can add your records by uploading them.
Guava follows HIPAA, GDPR, and applicable federal and state law to keep your information secure.
Which devices and operating systems does Guava support?
Guava supports all modern devices including phones, tablets, and computers using
Windows, Mac, iOS, Android, and any other OS that supports modern web browsing. Guava can be installed as
a native app on iOS and Android, or, can be installed as a Progressive Web App on any modern device
so that it's available in your app launcher.
How much does it cost to use Guava?
You can use most of Guava's features at no cost with our Free Plan, including patient portal and device syncing, tracking, unlimited correlations that you run yourself, sharing, and unlimited document uploads.
We also offer a Premium Plan for those who are serious about tracking their health, which adds automatic correlations, Guava Assistant, including voice logging, automatic import of uploaded lab results, and Photo AI for food. There's also a family plan for a multi-profile discount. See
Plans.
How do I share my health profile with doctors or family members?
There are several ways to securely share your health data, and you are in complete control of who you share your profile with:
Share by email / link
Press the
Share button in your Guava menu, then "Share by email".
You can choose which data to share, and for how long. This is the most powerful share option
because the recipient will have access to dynamic charts and functions in the Guava app/website.
Provider Dashboard
If your provider uses the
Guava Provider Dashboard, sharing works
even more seamlessly. Your doctor also gains some additional
features to better care for you!
Visit Prep Summary
This is Guava's dedicated feature for creating printable curated summaries, and it's our top
recommendation for a doctor or specialist visit. It's beautiful, organized, and helps ensure your
needs are addressed, especially when time is limited!
Share PDF
To download or print just a single report or list, such as your active meds, you can find a download
button in the header or the dot-dot-dot menu for most data types across the Guava app/website.
Export logged entries
For a .csv file of all entries you've manually logged into Guava, visit your
Settings
and find the Download / Export button. A CSV can be useful for complex data analysis.
Does Guava help me in emergencies?
Is there a Guava community?
We don't have an in-app community, but you can join
r/GuavaHealth, our Reddit community actively moderated by the Guava team. You can also browse public insights shared by the Guava community in the
Insights Hub.
Have any questions or want to talk to a member of our team? Email us at
[email protected]